Shipping Policy

We are committed to delivering your jewelry safely and beautifully, no matter where you are.

Shipping Regions

We offer worldwide shipping.

Orders are processed within 1–3 business days (excluding weekends and holidays).
During peak seasons or promotional periods, processing may take slightly longer.

Standard International Shipping:

Note: Delivery times may vary due to customs clearance, local logistics, or unforeseen delays.

Free shipping is available on orders over a specified amount (see checkout or promotions for details).
For orders below the free shipping threshold, shipping fees will be calculated at checkout based on your destination.

International orders may be subject to customs duties or import taxes depending on your country’s regulations.
These charges are not included in the product price or shipping fees and are the responsibility of the customer.
Please check with your local customs office for more information before placing your order.

Once your order ships, you will receive a shipping confirmation email with a tracking number so you can monitor your package’s progress.

If your package is significantly delayed or shows no tracking updates for over 15 business days, please contact us at info@moonlookjewelry.com.
We will assist in investigating the issue and provide support or compensation as appropriate.

If you have any questions, please contact us at info@moonlookjewelry.com — we’re here to help 💌