Return & Refund Policy
Welcome to MOONLOOK Jewelry — We’re here to make your shopping experience shine. If something isn’t quite right, we’re happy to help.
Returns
- Items may be returned within 14 days of delivery.
- Returned items must be unused, in original packaging, and in resellable condition.
- Customized or personalized items are non-refundable.
- Please contact us at info@moonlookjewelry.com before sending your return, so we can guide you through the process.
Return Shipping
- Return shipping costs are the responsibility of the customer.
- Please use a trackable shipping method to ensure the item arrives safely.
- Returns should be sent to the following address:
Pudong Street No. 39-1, Dapafubu, Longgang District, Shenzhen City, Guangdong Province, China 518129
Refunds
- Once we receive and inspect the returned item, we will notify you of the result.
- If approved, refunds will be issued to your original payment method within 5–7 business days.
- Original shipping fees and return shipping costs are non-refundable.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us at info@moonlookjewelry.com within 48 hours of receiving your package. We will do our best to resolve the issue promptly.
Have questions? We're always here to help: info@moonlookjewelry.com 💌